Frequently Asked Questions:
Can I have packages delivered during my stay?
We do not have a front desk to receive parcels or letters, so if you need something delivered, you must be home to accept it. Another option is to make use of East Village Postal at 151 1st Avenue Eastvillagepostal They can accept your parcels or letters for $5 per item.
Please address as follows:
GRAMERCY TOWNHOUSE
YOUR NAME (So we can notify you when the package arrives)
151 1st Avenue
New York, NY 10003
USA
They will send us an email as soon as your package is delivered, and we will notify you by email. You must pick up the box within 3 days of delivery (storage charge after 3 days). We cannot pick it up for you.
What is your cancellation and reservation change policy?
Due to our small size, cancellations and changes affect us significantly. We encourage you to buy trip insurance to cover any changes in your travel plans including last-minute medical emergencies. All cancellations must be in writing.
The guest will be charged 50% of the total price if they cancel after reservation, and the total price if they cancel within 60 days before arrival. Date changes only over 60 days of your arrival dates can be charged a flat change fee of $75.00.
Is there parking available?
Free street parking can be found on the street in the surrounding neighborhoods, although it can be difficult to find and there are multiple street cleaning blocks and other restrictions, so please be cautious about the signage in the specific place you find to park.
For our guests seeking an easier alternative, at Icon Parking is located on 19th Street and 3rd Avenue, approximately 1.5 blocks walking distance from Gramercy Townhouse. Rates vary depending on the seasons and availability, but you may check with the garage for pricing if you are unable to locate free street parking in the surrounding neighborhoods.
While you are with us, we highly recommend using public transit, taxis, or ride-sharing apps, as driving in New York City can be expensive and time-consuming.
Do your buildings have elevators?
Unfortunately, our historic brownstones do not feature elevators and are not ADA accessible. Be prepared to climb up to 3 flights of stairs depending on your rental. When booking, be mindful of which floor your apartment is located on if climbing stairs with your luggage is an issue. Feel free to reach out if you have any questions or concerns.